Delivery Notes Page

Please see below for information regarding our deliveries:

We do 2 types of  deliveries; through local florist shops and delivery by courier from our HQ these are marked next day after the title.

Florist deliveries are Guaranteed , the date you pick is your date of delivery, we can do these on a Same day basis if you order before 3pm. You can request a delivery time in the order notes and we will do our very best to deliver at your specified time although it is not always possible to deliver at the exact time we will try our best. We also deliver our funeral items through local florists, and these are Guaranteed, and you can also pick a time which is Guaranteed, we generally deliver 2 hours befor the funeral time.

Courier deliveries are not Guaranteed although generally 99% of bouquets will arrive on the day you have picked (we use a next day service), as we are using a third party courier Ukmail -we can not 100% guarantee that your bouquet will be delivered on the day you have picked, the day shown is your expected delivery date, if it is imperitive that your bouquet arrive on a specific date please pick a florist delivery (ie one not marked Next Day). This is especially true for Northern Scotland, Northern Ireland, Isle Of Wight, Jersey & Guernsey. If you have any questions at all regarding your date of delivery please email lillianrosequeries@gmail.com , if it is an urgent query please email lillianrosehelp@gmail.com ( I generally pick these emails out of hours as well as in the day). Please order before 4.30pm for next day delivery.

Further notes regarding courier deliveries(next day items). Please order before 4.30 for the next day service, if you order after 4.30 your item will be dispatched the next working day. You must order before 4.30 Friday for delivery Monday For example .Order placed 3.30pm Tuesday will be delivered Wednesday. Order placed at 7pm on a Tuesday night will be delivered Thursday. Order placed on Saturday Morning will be delivered Tuesday. Please see this further note for courier deliveries Deliveries for Sunday Monday are dispatched on a Friday, in about 0.25% of cases your order will be delivered on the Saturday proceeding the Sundayor Monday. We would offer the delivery charge only back in these cases. If in any doubt please order from our florist delivered section, or email me at lillianrosehelp@gmail.com for confirmation.

Many Thanks Melissa Heath Director

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